Your privacy matters

Privacy Policy

Effective date: September 23, 2026

Keys Premier Concierge ("we," "our," or "us") respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (keyspremierconcierge.com), interact with our booking and concierge services, or communicate with our team via SMS, phone, or email.

1. Information We Collect

We collect information that helps us deliver local concierge services, activity bookings, and seamless customer communication:

  • Information You Provide Directly: When you book an activity, request concierge services, fill out a form, or contact us, we may collect your full name, email address, phone number, mailing address, and any specific trip notes or preferences you provide.
  • Payment Information: When you make a purchase or pay a deposit through our website or communication workflows, your payment card details are processed securely via our third-party payment processors (such as Stripe). We do not store full credit card numbers on our local servers.
  • Automatically Collected Data: When you browse our website, our servers and analytics tools automatically collect standard technical information, including your IP address, browser type, operating system, referring URLs, and pages visited.

2. How We Use Your Information

We use the information we collect to operate, maintain, and enhance our services, including:

  • Processing and confirming your bookings, activities, and concierge requests.
  • Communicating with you via phone, SMS, or email regarding your trip details, updates, or customer support inquiries.
  • Managing our customer relationship management (CRM) workflows and maintaining internal business records.
  • Complying with applicable legal, tax, and accounting obligations.

3. How We Share Your Information

We value your trust and do not sell your personal data. We may share your information only in the following limited circumstances:

  • Vendor Partners: When you book a local tour, rental, or activity through our platform, we share the necessary guest and booking details with the respective third-party service provider or vendor to fulfill your reservation.
  • Service Providers: We share data with trusted third-party tools and infrastructure providers (such as our CRM, payment processors, and hosting services) strictly to operate our business systems.
  • Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental regulation.

4. Data Security

We implement appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

5. Data Retention

We retain your personal and transactional information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy our business operations, or comply with legal, tax, and auditing requirements.

6. Your Choices and Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of the personal data we hold about you. To exercise these rights or update your information, you can contact us directly.

7. Contact Us

SMS / Text Messaging Privacy

Keys Premier Concierge LLC respects your privacy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Any phone numbers and mobile consent collected for text messaging will never be shared with third parties or affiliates under any circumstances.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at: